In 2013, we commissioned Haeberlin Consulting to investigate the role and importance of visitor centres, as well as provide examples of best practice operating and resourcing models.
​More than 140 stakeholders throughout WA were consulted as part of the project.
According to Haeberlin Consulting's investigations, visitor centres continue to play an important role in providing information about local areas and tourism products, especially small and medium sized tourism businesses. Tourists who use visitor centres tend to stay longer and spend more in a region.
Download The future of WA visitor centres report (PDF 11.9MB).
Read Tourism WA's response to the report (PDF 84KB).
Influence of visitor centres on tourist behaviour report
Together with Tourism Research Australia, we commissioned a study to find out how effective visitor centres are, their impact on visitors and how they can improve.
Visit Tourism Research Australia's website to view The influence of WA visitor centres on tourist behaviour report.