Feedback helps us to improve the tourism industry in Western Australia and we welcome your suggestions. However, as we are not regulatory body, we can’t investigate complaints against tourism operators. Complaints about a product or service in WA should be directed to the business concerned.
If you are not happy with the response that you receive, you have a number of options:
1. Contact the appropriate authority if the operator displays any of the following accreditation symbols:

Tourism Council Western Australia
2. Direct specific complaints to one of the following recommended organisations:
3. Check the
Department of Mines, Industry Regulation and Safety - Consumer Protection website to better understand your options.
If you have a complaint about us or our services, email info@westernaustralia.com
with the following information:
- Your contact details.
- A summary of your complaint including what happened, who was involved and where and when the issue occurred.
- Details on how you have tried to resolve the problem and any action you have taken.
- The type of resolution you would like.