Feedback

​Feedback helps us to improve the tourism industry in Western Australia and we welcome your suggestions.​ However, as we are not regulatory body, we can’t investigate complaints against tourism operators. Complaints about a product or service in WA should be directed to the business concerned.

If you are not happy with the response that you receive, you have a number of options:

1. Contact the appropriate authority if the operator displays any of the following accreditation symbols:

Tourism Council Western Australia

2. Direct specific complaints to one of the following recommended organisations:

• Road signage  - Main Roads Western Australia
  
• Issues related to a Council or Shire in Western Australia - Local Government Authority
  
• Transport - Department of Transport
  
• National parks - Department of Biodiversity, Conservation and Attractions - Parks and Wildlife Service
  
• Security and infringements - Western Australia Police

3. Check the Department of Mines, Industry Regulation and Safety - Consumer Protection website to better understand your options. 
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If you have a complaint about us or our services, email info@westernaustralia.com with the following information:

• Your contact details.
  
• A summary of your complaint including what happened, who was involved and where and when the issue occurred.
  
• Details on how you have tried to resolve the problem and any action you have taken.
  
• The type of resolution you would like.