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Providing consumers with accessibility information about your business is getting more and more important. Inclusive tourism is already a major tourism sector with Australian research putting its value at 11 per cent of the total industry market share and is anticipated to increase to 25% by 2020.

Accessibility isn’t only about people who use wheelchairs – it can also include people with vision or hearing loss, people who need to travel with support people, people with learning challenges, allergies and intolerances aswell as considering people of all ages and abilities. Providing people with multiple ways to book also helps operators to be more inclusive.

The Australian Tourism Data Warehouse has recently updated its database to enable tourism operators to include more detailed inclusive tourism information in their business listing. This is a great opportunity to update your listing.

You can view accessible tourism operators in Western Australia by using the 'disabled access' filter on the following landing pages:

Helpful resources

To update your listing, here are some resources and examples to help build operator understanding of the value of inclusive tourism and/or how to create an access statement.

Local Government NSW
The organisation commissioned and lead this accessibility project, research and devised the dataset. It also provides an online learning course for operators to help with information on accessibility in your business, accommodation and access statements. In addition you can find links to the research study which guided these changes. For more information visit the Local Government NSW website

Tourism Research Australia research
A research piece focusing on QLD and VIC tourism industries and the value of inclusive tourism.  To download the research visit Tourism Research Australia's website.

Visit Britain
The tourism agency is regarded as leaders in terms of accessible tourism initiatives. For more information visit the links below:

Accessibility statements and guides can be viewed below: 

Accessibility Guides 
A joint website, Accessibility Guides, developed by Visit England and Visit Scotland provides some useful information on how to write an accessibility guide/statement.  

Example guides are available below: 

Example access statements

Other tourism search and booking sites specific to the accessible market

Last Reviewed: 2020-04-15