Visitor servicing is an important component of ensuring visitors to all parts of Western Australia enjoy their stay. Importantly, it provides comfort for travellers and delivers friendly service and information that will enhance their holiday experience. High quality visitor servicing helps ensure visitors are aware of what to see and what to do within a local area and other parts of WA.
The Western Australian Tourism Network (WATN) was launched in June 2001 to establish a framework for the delivery of high quality visitor servicing across the state. It involves the electronic networking of tourism businesses by collecting and distributing destination and product information via westernaustralia.com as well as other tourism websites, including Tourism Australia.
Visitor Centres
Visitor Centres are located throughout the state and provide information on destination information, accommodation, attractions, activities, tours. They range from small information services and brochure racking in regional shire offices or libraries to large purpose-built buildings that specialise in displaying and distribution destination and tourism product information.
Accredited Visitor Centres
A quality assurance program exists to ensure that Western Australian Visitor Centres meet high standards so they meet the expectations of visitors. Only accredited Visitor Centres are permitted to display the yellow italic "i" and are located strategically throughout Western Australia. Accredited visitor centres must be open seven days per week, provide training for their staff and after-hours emergency information. The accreditation is part of a national program administered in Western Australia by the Tourism Council of Western Australia. For more details on accreditation contact Tourism Council WA on 08 9416 0700, email tcwa@tourismcouncilwa.com.au or visit the tourism council website.
You can identify accredited Visitor Centres when you see this logo:
